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FAQs

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FAQ Categories
Glossary
How are my funds protected?
We keep your funds protected by following our three main pillars.

Negative Balance Protection
With negative balance protection, you never have to worry about your account going negative or losing more money than you initially invested. In case of a significant price movement that leads to a negative balance, we reset your balance to zero and cover your additional losses.

Segregation of Funds
Our clients’ deposits are strictly segregated from the company’s funds. They are kept completely separate from operational funds to ensure that they are protected at all times.  

Member of the Financial Commission 
cryp2gain Global Ltd holds a Category A membership with the Financial Commission, an independent organization specializing in the resolution of disputes. Clients can present their complaints to the Financial Commision at any time.

In case a resolution cannot be found, the Financial Commission offers a compensation fund of up to 20,000 USD.
How do I register with cryp2gain?
You can register for an cryp2gain trading account by filling out our registration form which is available at https://my.cryp2gain.com/register
How long does it take to register and start trading?
If you provide us with all the documentation required through our onboarding process you should be able to start trading within 10 minutes.
What is the minimum withdrawal amount?
The minimum withdrawal amount at cryp2gain is 100 USD.
What are your payment options?
We’re constantly updating the available payment options for our clients. You can review the list of currently available options here: cryp2gain.com/trading-conditions/funding-methods.
How can I deposit?
To make a deposit with cryp2gain you will need to head to our Login client zone https://my.cryp2gain.com/login and once you have logged in, click on the FUND ACCOUNT button.

Afterwards you will be able to pick the payment option. All the instructions will be presented to you.

If you need any assistance during the process, feel free to contact us at support@cryp2gain.com or via our Live Chat.
How can I request withdrawal?
To request a Withdrawal you will need to head to our Login Client zonehttps://my.cryp2gain.com/login and once you have logged in, click on the WITHDRAWAL button.

Afterwards you will be able to pick the payment option. All the instructions will be presented to you.

Once you have finished the request, our team will be notified and process your request. In case we will not be able to do so or we will require any further information, we will contact you via email.

If you need any assistance processing this request, feel free to contact us at support@cryp2gain.com or via our Live Chat.
I requested a withdrawal, when will I receive the funds?
Depending on the payment options you have used, most withdrawals are processed within 24 hours (however, very often it only takes a few hours).
What happens if I make a deposit in a currency other than USD?
All transactions will be converted to the base currency of your account based on the actual spot exchange rate for that day.
I have deposited but the funds are still not credited to my account, why?
Most probably there was an issue with verifying the sender of these funds. Once we have reviewed this situation we will contact you via email to inform you of the situation and any possible further steps to take.
Is cryp2gain a regulated broker?

Yes, cryp2gain Global is regulated by the Financial Services Commission of Belize (FSC)

Need help? Reach out to our award-winning support team.
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